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Shipping, Returns & Coral Guarantee

Shipping, Returns & Coral Guarantee

CORAL Shipping & Guarantee

All orders are shipped FedEx Priority Overnight. Arrival in most areas is BY 10:30am. We ship Monday-Thursday unless Saturday Delivery option is added. Unless a delivery date request is in the order comments, orders will ship out in the order they are received.

Current Shipping Rates:

$1.00-$249.99 flat rate $35

$250-$399.99 flat rate $25

$400+ FREE SHIPPING

Local Pickup is also available at no charge.

Saturday delivery is an additional $15. Saturday Delivery must be added to the cart.

All Saturday deliveries must be delivered by 3pm EST for DOA policy.

All sales are final.

We are pleased to offer our customers a guarantee live on arrival. Regardless of any shipping delay, weather delay, or box damage, we will make every effort to make it right. To receive a refund, a picture of the bag and dead coral must be sent within 4 hours of arrival. All approved refunds are treated as credit on a future order. Shipping charges are non-refundable and do not apply towards credit.  Do not dispose of the coral until contacted. Matt’s Corals reserves the right to deny any refund.

 

Aquarium Return Policy

Due to the custom nature of these products, all aquarium, stand and canopy orders are FINAL. Orders cannot be returned, cancelled or exchanged outside 72 hours of placing the order. Aquariums & Furniture must be inspected before signing off on delivery.

 

265-B Lincoln Circle Gahanna, OH 43230    614-532-8699

Monday & Tuesday BY APPOINTMENT ONLY    Wednesday-Saturday 11am-7pm    Sunday 11am-5pm